Reference

Terms & Conditions for asia400

asia400 Terms & Conditions explain how your account, wallet activity and lobby access work in Indonesia.

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asia400 Terms & Conditions for asia400
HELP WITH TERMS

Where Policy Questions Go

A clear contact path helps when a clause affects your account or wallet request.

Account contact Use the support contact inside your account when you need a clause explained. Include your registered phone number and the relevant account step, such as phone verification or a sign-in issue, so we can locate the correct record without asking for your password.
Wallet query For a DANA, OVO, GoPay or QRIS question, keep the payment reference and timestamp available. We can check whether the request is waiting for confirmation, while you should never send a wallet PIN, one-time code or full banking password through support.
Policy request If you want to question a clause or ask for a policy change, write through the account support path and identify the section concerned. We record the request, explain the applicable condition and tell you when further account details are required.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our policy process is designed to keep account decisions tied to clear records rather than informal messages.

Account data

We handle your registered account details to create access, complete phone verification and respond to policy questions. Keep your name and phone information current; if a detail is wrong, contact support from the account path so we can assess a correction request.

Cookies

Cookies or related session settings can help keep your account path working between sign-in and the lobby. Your browser may clear them, but doing so can require another login. Ask support which session detail is relevant before changing device settings.

Login security

You are responsible for protecting your password, phone and verification codes. Do not share them with another person. If you suspect unauthorised access, contact us through the account support path promptly so we can check the account record.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests, retain the receipt and reference until the account record is settled. We may compare those details with your account information before handling a payment-related request.

Record retention

We retain account, support and transaction records for the period needed to operate the service, handle disputes and meet applicable legal duties. If you ask why a record remains available, support can identify the relevant policy basis.

Change requests

To request a correction, access decision explanation or policy clarification, contact us through your account support route. State what you want changed and why. We may ask for phone verification before discussing account-specific information.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account and policy searches we hear most often from Indonesia. They explain where the conditions apply, how payment references fit into an account request and what to prepare when you need help. If your situation is not covered, contact us through the account support path and quote the relevant section.

You can read the current Terms & Conditions on this policy page before opening an account or using the lobby. We may place an updated notice in the account area when a material condition changes. Check the page again before relying on an older saved copy.

Yes. The Terms & Conditions include account and transaction conditions that may apply when you use DANA or QRIS, as well as OVO, GoPay, bank transfer or virtual account. Keep your payment reference available because we may need it to check a request.

Access depends on local law and is available only where local law permits. You must provide accurate account details and complete phone verification before account access. If your location or eligibility is unclear, contact support before creating or using an account.

Incorrect details can delay phone verification, payment checks or a support response. Contact us through the account support path with the affected field and your registered phone number. We may request additional confirmation before changing information linked to your account.

Send a written request through the support contact in your account and identify the clause or wording you want clarified. We assess requests against the current policy and applicable law. A request does not change the existing Terms & Conditions until we confirm an update.

We use account, phone verification, support and transaction records for access control, policy handling and required operational checks. We retain records for the period needed for those purposes and legal duties. Ask support about a specific record if you need a correction or explanation.

Keep the account phone number, payment reference and relevant date ready, then contact support through the account route. Describe the exact clause or wallet status, such as a QRIS receipt awaiting confirmation. Do not send passwords, wallet PINs or one-time verification codes.

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